Dyshon Family Sleep – Terms and Conditions

Last updated 9/12/2023

1. Introduction

Welcome to Dyshon Family Sleep Support!

This page tells you the terms on which you may use our website, landing pages or any other online presence, including but not limited to content available at www.dyshonfamilysleep.com (the “site”) and your use of our coaching services (the “Services”). Please read carefully before use.

By using the site and/or purchasing our services, you accept these terms and agree to obey them. If you don't accept them, please don't use the site or proceed with the use of our services.

2. Who We Are

The site is operated by, and services are provided by, Dyshon Family Sleep. Our address is 1918 Boul.Saint-Regis, Dorval Quebec, Canada H9P 1H6 and our registered number is FM0773345.

3. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change the site at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you.

By using the site and proceeding with the Program, you agree to us handling this information and confirm that data you provide is accurate.

4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a license from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

Any and all intellectual property rights, whether copyright, trademarks or otherwise, included in our services and all associated documents and derivative works of our services, are our sole and exclusive property. We provide you with a non-exclusive, royalty-free license to use our work, but we are free to retract your use of this at any time. You must not copy or distribute the contents of our services or other content to any third party.

5. Our Program & Services

The services & program we provide you with pertains to sleep support for your child. We may offer additional programs and services at a later date, and these terms shall be deemed to apply to such services, unless specifically stated otherwise.

Our programs include gentle sleep coaching, one on one programs, online courses, hourly consultations & webinars. We reserve the right to update and/or amend the content of our services at any time to comply with applicable law and regulation, and also to ensure that you are receiving the best experience and gaining the most effective coaching possible.

Once you have paid the full or part of the price for our services, this amount is non-refundable. Services must be used within 12 months of purchase date. Pauses on support are offered on a case to case basis for a maximum of 60 days.

We require your participation in order to gain the full benefit of our program & services. We will not be liable for loss, and will not provide a refund, where you have not gained from our program & services because of your lack of participation. You understand that we can only coach you as best we can; we cannot force you to take our guidance.

Our services & program is intended to provide guidance and assistance to help your family achieve more sleep in a gentle & healthy way that is age appropriate for your child. We do not warrant that by participating in our services or program that you will achieve certain results. You understand that participating in the services & programs we provide are intended to produce certain results, but we cannot guarantee this, as we are dealing with human beings with unique sleep needs and temperaments that can impact their sleep patterns.

The information provided as part of the services (the “Advice”) is not medical advice and is not a substitute for seeking medical advice from a health professional. The Advice is for informational purposes only, and you follow such advice at your own risk. You should seek advice from a medical professional before relying on the Advice.

The Advice is not intended for children with medical conditions; it is intended for healthy children who do not have health conditions that may or may not impact their sleep.

We advise that you always follow recommendations of Health Canada & AAP to reduce the risk of sudden infant death syndrome.

We do not recommend any practice which we are not permitted to recommend by Health Canada or the American Academy of Pediatrics.

6. Our Fees

We will quote you a price for our services, either on an initial call, or by email. This quote is valid for 7 days from the date it is quoted to you, and is not an offer to provide you the services at that price.

We will charge you either upfront or in installments, as agreed between us on our initial call.

All payments are made in advance. Failure to make payments when they fall due entitle us to charge interest at a rate of 4% per annum above the Bank of Canada’s base rate from time to time, accruing daily.

7. Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site

Loss of income, profit, business, data, contracts, goodwill or savings

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

Our liability for our services is limited to the cost of our services.

8. Uploading to our Site

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time.

9. Computer Offenses

If you do anything which is a criminal offense under a law called the Computer Misuse Act 1990, your right to use the site will end straight away. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

10. Links to Our Site

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets our standards. We can end this permission at any time.

You must not suggest any endorsement by us or association with us unless we agree in writing.

11. Links From Our Site

Links from our site to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

12. General

12.1 We change these terms from time to time and you must check them for changes because they are binding on you.

12.2 These terms are our entire agreement. No previous statements or representations that we have made to you form part of these terms unless they are written into it. This includes, but is not limited to, information included on webinars, social media or discussed on sales calls.

13. Applicable Law

13.1 The parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

13.2 Any dispute shall not affect the parties' ongoing obligations under the Agreement.

13.3 The Canadian courts have the only right to hear claims related to our site, and all disputes are governed (including regarding non-contractual obligations) by Canadian law.

14. Contact Us

Please email us at alicia@dyshonfamilysleep.com to contact us about any issues.